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Troubleshooting Tracking Widgets

In this article we will look at some cases where tracking widgets may not work on the page, as well as ways to troubleshoot problems.

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First, you need to check if you added Setup Widget and <script type="text/javascript" src="https://s3-stage.trackmage.com/trackmage-widgets-rc/tracking-page-elements.js"></script> on the page.

Lookup Widget is not visible.​

  • Check you placed widget code <trackmage-order-lookup></trackmage-order-lookup> into visible block.
  • Check you use correct domain parameter for Setup Widget.
  • Check you have no Tracking Page Widget with set parameter search on the page

Tracking Cards Widget in not visible on the page.​

  • Check you placed widget code <trackmage-tracking-cards search="<TRACKING_NUMBER|ORDER_NUMBER>" bgcolor="BG_COLOR"></trackmage-tracking-cards> into visible block.
  • Check you use correct domain parameter for Setup Widget.
  • Check you set search parameter for the widget.
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The search parameter should be set to display information if Tracking Cards widget is used without a Lookup widget. If you use Tracking Cards widget in combination with Lookup widget, it will be displayed on successful search result.

Tracking Cards Widget is showed as infinite loader.​

  • Check you use correct domain parameter for Setup Widget.
  • Check if you set correct Tracking Number or Order Number as search parameter for the widget.

Sidebar Widget in not visible on the page.​

  • Check you placed widget code <trackmage-tracking-sidebar></trackmage-tracking-sidebar> into visible block.
  • Check you have a valid Tracking Page Widget on the page, and it's visible.
  • Check sidebar is enabled on the tracking page you used for Setup Widget.